I am a researcher at Google, focused on social analytics for Google+.

My research background examines social behavior in online communities.  I rely on a variety of quantitative methods to examine how users share and consume information, or organize and manage their social networks.  The goal of my work is to inform the design of internet technologies that support social interaction, collaboration and community-building.

I completed my Ph.D. in the Media, Technology and Society program at Northwestern University (’09).  My dissertation, Dimensions of Leadership and Social Influence in Online Communities, examines the language and social networks of users who trigger feedback and diffuse language. It was awarded the International Communication Association’s Herbert S. Dordick Award for best dissertation in the field of communication and technology.

Before joining Google, I was a Research Fellow at the University of Michigan working with the NetSI group. We examined economic activity, virtual goods and diffusion in virtual worlds.  While completing my graduate work, I collaborated with the Virtual Worlds Observatory by examining social behavior in online games.  I also spent several years studying how children and adolescents use the internet at the Children’s Digital Media Lab and the Articulab.

My work is interdisciplinary, and I’ve published in journals such as Human Communication Research, the Journal of Computer-mediated Communication and Developmental Psychology as well as computer science conferences such as IEEE Social Computing and IEEE Advanced Learning Technologies. My research has been highlighted on New Scientist, Science News, msnbc and BBC among others.

Along with my research, I have been designing and developing web sites for over 14 years, and remain passionate about the use of internet technology to make the world a better place.

To learn more, check out my downloadable publications.